Fire / Ambulance: 119
*If you are in danger, evacuate from your current location immediately.
*If you are driving, come to a stop in a safe location before placing an emergency call.
Fire trucks
Ambulances
Use this during emergencies
It may take a little while for calls in English, Chinese, Korean, ortuguese, or Spanish to be connected, so please stay on the line without hanging up.
Languages other than these will be accommodated to the extent possible.
*For crimes and accidents dial 110, which will connect you to the Police Call Center. Please be attentive, as the guidelines for placing emergency calls there differ from those for emergency calls to 119.
*Dial 119.
*Be aware that in some cases you may be unable to use cellphones brought from overseas in Japan.
*Emergency calls to 119 can be placed from public phones without inserting money or using a card.
*Lift the receiver and press the red button for reporting emergencies, then dial 119.
The operator will begin by inquiring into the necessary information in Japanese. If you require support in a foreign language, you will be connected to an interpretation center.
The operator will ask you for the information in the table below, so please stay on the line without hanging up.
Q Questions from the Tokyo Fire Department | A Caller |
---|---|
Fire Department. Fire or Ambulance? | Fire |
What ward (city), town, chome (block), street number, and unit number are you calling from? | I’m at 3-5, 1-chome, Otemachi, Chiyoda Ward. |
What is burning? | (Sample) The curtains in my living room are on fire. (Please inform them specifically of what is on fire.) |
*The operator will dispatch an ambulance and hang up the phone.
Inform the ambulance crew of the specific details when they arrive.
Q Questions from the Tokyo Fire Department | A Caller |
---|---|
Fire Department. Fire or Ambulance? | Ambulance |
What ward (city), town, chome (block), street number, and unit number are you calling from? | I'm at 3-5, 1-chome, Otemachi, Chiyoda Ward in Unit No. XX at apartment building XX. |
What happened? | (Sample) My father suddenly collapsed and is unconscious. (Inform the operator of what happened and to whom it happened.) |
Please tell me your name. (In some cases, they may ask for your phone number.) |
My name is XXX. (My telephone number is XXXX-XXXX.) |