Command & Control Center
Two centers receive the 1-1-9 calls from within Tokyo.： the TFD HQ Command and Control Center in Chiyoda Ward (for Tokyo’s 23 Wards) and the Tama Command and Control Center in Tachikawa City (for the Tama area). Besides 1-1-9 calls, the centers accept other cases such as the reports from the police and transportation agencies, emergency net calls (Net 119) and the EMS direct reporting system.
* Exc. lnagi City and island areas
119 Call Response in Multi-Languages
English, Chinese, Korean, Portuguese and Spanish are available in three-way talk via the translation center.
In addition to the oral approach, the Command and Control Centers have the visual information service "Live 119" on smartphone. It allows the center members to check the patients' condition and give first aid advice.
Call Calmly from a Safe Place.
FIRE
| TFD | Caller |
|---|---|
| Tokyo Fire Department... Fire or ambulance? | Fire. |
| Please give the address. |
(e.g.) Chiyoda-ku, Otemachi, |
| What's on fire? |
(e.g.) The curtain in the living room. * Please describe what is/are burning. |
What if you don't know the address outdoors?
Some public phone booths, self-vending machines, utility poles and buildings have their address on them. Or, you can also make sure of the address at a convenience store. In addition, well-known buildings or crossroads can be clues, too.
AMBULANCE
| TFD | Caller |
|---|---|
| Tokyo Fire Department... Fire or ambulance? | Ambulance. |
| Please give the address. | (e.g.) Chiyoda-ku, Otemachi, ○ chome, ○ ban, ○ go desu. ○○ Apartment Building ... Room ○. |
| What happened? |
(e.g.) My father is down and unconscious. * Please describe the situation. |
|
Your name, please. (Ask for the phone number if needed.) |
My name is ○○○. My phone number is ○○○○-○○○○. |
Ambulance or not ? Call #7119
For non-emergency advice, please see here.
Fire Service In Tokyo＜PDF＞
