Message from the TFD
Appropriate Use of Ambulance Services
In 2021, the frequency of ambulance responses was once every 42 seconds with seven minutes and 20 seconds needed on average before EMS members’ arrival on the scene.
Increased ambulance runs prolong the arrival, causing the risk of inevitably leaving people unsaved.
In order to properly assist citizens who are in need of the ambulance service, the TFD focuses its efforts on calling on citizens to keep good manners for the proper EMS use and promoting the use of the Tokyo Private Ambulance Call Center, which provides hospital information and advises on the access to hospitals by its own website.
TOPICFirst Aid Advice (Oral instructions)
On receiving an 1-1-9 call, a Command and Control Center dispatcher or an ambulance unit member may tell the bystander what to do for the victim before the arrival of the ambulance. (Oral instructions)
Compared with the case of no treatment given on the scene, by-stander-initiated first aid can raise the “survival rate after one month” by about three times in 2021.
In addition to the oral guidance only taken by talk, the Command and Control Center has introduced the "Live 119" service using the live transmission function of smartphones. The live visual information enables an operator to understand patients' condition and to give effective oral guidance to bystanders.